Question 1

How do my purchases plant trees?

Accepted Answer

I'm excited to announce my partnership with One tree Planted to create a more sustainable world. There are a couple of ways your purchases plant trees.

1. When you buy items in the One-for-One tab, at least one tree will be planted per item.
2. Any other items will still plant trees, but you might have to buy a few of them in order to do so. The minimum purchase to plant a tree is $10 in most cases.

You can find out more by checking out my About (https://www.cauldronemporium.com/about)page or by visiting OneTreePlanted.org  (https://www.onetreeplanted.org)

Question 2

When Will You Ship My Items?

Accepted Answer

I ship all items purchased in my website within 3 business days of purchase. During the Holidays or very high demand times, processing time can be up to 5 business days.
 
If you bought the item during a Live Sale, I usually take 1-2 business days to prepare your invoice for payment. Once you have paid, the processing time is the same as on the website sales.

Question 3

Covid-19 Delays

Accepted Answer

Due to the global effects of Covid-19, we might be limited on our Live Sales and ship items a little bit slower than usual. We try to not let it affect things too much but we are staying safe and keeping you safe by taking a little extra time to ensure your items are safe as well. If you have concerns about shipping times, feel free to contact us.

Question 4

Where Is My Order?

Accepted Answer

Once your items ship, we will send you a tracking number via email to the email you used when purchasing. I don't track the items for you but would be happy to help if there are any questions.
 
If you purchased during a Live Sale, we will email your tracking information to your email as well. This makes it easier and faster for you to get your information.

Question 5

How Can I Know If Something Is Back In Stock?

Accepted Answer

To know if an item is back in stock, please subscribe to our newsletter and social sites. Usually, Instagram and Facebook have the latest updates and we send out newsletters to announce new products and re-stock favorites.

Question 6

Can I Purchase Something From a Past Live Sale?

Accepted Answer

Due to the nature of Live Sales, it would be very difficult to find the exact item you might of seen during the sale. We are more than happy to intiutively choose an item from you. We try to take very clear photos for our website and you might be able to find something very similar to the item on the Live Sale. 
 
We would suggest that you screenshot items you like on Live Sales or Story Sales and we can try to get it for you. If you can give us a description (ex. skull, sphere, tower) and the number and letter that was shown on the item, we might be able to find it for you if it was not sold. Please DM us on Instagram (https://www.instagram.com/cauldronemporium/)or email us at cauldronemporium@gmail.com

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